Mobile Terms of Service
Last updated: November 1, 2026
These Mobile Terms of Service cover the text message program run by Hatori (the "Program"). By signing up for text messages from Hatori, you agree to these terms and to our Privacy Policy.
What you will receive
When you opt in, Hatori may send you recurring automated text messages to the mobile number you provided. Messages may include order confirmations, shipping and delivery updates, replies to your questions, and, where you have opted in to marketing, offers, product news, back-in-stock notices and reminders about items you viewed or left in your cart.
Message frequency
Message frequency varies. Order and shipping updates are sent as your order moves. Marketing messages are sent a few times a month, with more around launches and sales.
Cost
Hatori does not charge for text messages. Message and data rates may apply according to your mobile carrier plan. Check with your carrier for details.
How to opt in
You opt in by entering your mobile number in a sign-up form on our website, at checkout, or by texting a keyword to our number, and confirming your consent. Consent to receive marketing texts is not a condition of any purchase.
How to opt out
Reply STOP to any text message from Hatori to cancel at any time. You will receive one final message confirming that you have been unsubscribed. After that, you will no longer receive marketing texts from us. If you want to join again, sign up as you did the first time and we will start sending texts to you again.
Help
Reply HELP to any text message for assistance, or email us at info@hatoriknives.com.
Supported carriers
The Program is available on most major carriers in the United States and other countries where we offer text messaging. Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and device and is not guaranteed.
Your number
You confirm that you are the owner or authorised user of the mobile number you provide. If you change or give up your number, you agree to tell us or to opt out before doing so.
Your information
How we collect, use and protect your mobile number and related information is described in our Privacy Policy. We will not share your mobile information or opt-in consent with third parties or affiliates for marketing or promotional purposes.
Changes to these terms
We may update these Mobile Terms of Service from time to time. Changes take effect when we post the updated terms on this page, and the "Last updated" date will tell you when that happened. Your continued participation in the Program after a change means you accept the updated terms.
Contact
Questions about the Program or these terms: info@hatoriknives.com.
FAQ
Does the Hatori sharpener really work?
Yes! The Hatori Rolling Knife Sharpener is specifically designed for easy, effective sharpening. It provides consistent results by using a rolling motion that’s simple to use but powerful enough to restore dull blades. Thousands of customers have shared positive feedback, reporting noticeably sharper knives after just a few rolls.
I've never sharpened a knife before, is this sharpener easy to use?
Absolutely. We created the Hatori Rolling Knife Sharpener with beginners in mind. You don’t need any prior experience, special tools, or technical skills. Just follow our easy instructions: roll the knife across the sharpener a few times, and you’ll quickly see results. Plus, it’s safer than most other sharpening methods, so even novice users can handle it confidently.
Will it damage my knife over time?
No, the Hatori Rolling Knife Sharpener is designed to be gentle on your blades. Unlike aggressive sharpeners that can wear down your knives, our rolling mechanism smooths and hones the blade edge without removing excessive metal. With regular, proper use, your knives will stay sharper for longer without excessive wear.
I've had bad luck with manual sharpeners in the past, how is this one different?
We get it—many manual sharpeners can be frustrating to use or ineffective. The Hatori Rolling Knife Sharpener is different because of its innovative rolling mechanism, which allows for smooth, easy sharpening that produces real results without excessive effort. It’s designed to make sharpening easy, even if other products have let you down in the past.
What if I'm not satisfied with the product, can I return it?
Your satisfaction is our top priority. We stand behind our product with a risk-free guarantee. If, for any reason, you’re not completely satisfied, simply contact us within the return period, and we’ll be happy to help with a return or exchange.
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