Privacy Policy
YOUR PERSONAL INFORMATION AND HOW WE USE IT
We collect, use and store your personal data to ensure that we can provide you with various services and offer you a personalised experience online and in our shops. This may be done on our Site or through other means. We will keep your personal data confidential at all times and only collect, use and store it in accordance with this Privacy Policy.
COLLECTION OF YOUR PERSONAL DATA
We collect various levels of your personal data both on our Site and in our physical shops:
- You will browse our Site as a guest if you are not a registered user. We will not collect or use any personal data from you, but you may not be able to use all of the services and features that we offer to registered users.
- You will need to provide certain of your personal information when you register with us on our site (such as your name and contact details), in order to receive various features and services that we offer to our registered users, such as email updates, responses to your enquiries and priority for our limited edition items.
- You can only place an order with us as a registered user on our Site. In either case, we will only collect information necessary to fulfil the relevant order (such as your name, contact details and payment/credit card details).
- You may wish to review or update your personal information held by us. You can do this by contacting our customer service or by adjusting your customer profile in your registered account.
USE OF YOUR PERSONAL DATA
We use the personal data you provide for the following purposes:
- To provide our services to you. This includes answering any questions you may have, providing recommendations on products on our site, maintaining your shopping cart on our site, reviewing your requests for any of our services and fulfilling any orders you may place with us (including security checks on your payments and verification).
Smooche will send you special offers and promotions by post, email, SMS and RCS when you are an existing customer or where (in the case of a new customer), you have consented to receive such promotions or have otherwise not opted-out. If you do not want to receive offers and promotion by email, you can unsubscribe in the link included as part of all marketing communications. We will endeavour to remove you as quickly as possible but it may take time to fully remove you from our email mailing list so you may receive one or two more emails. If you do not want to receive offers and promotions by post, SMS or RCS, let us know at info@hatoriknives.com. Our postal marketing materials are printed in advance so it can take time for the process to be complete for this medium, so it is possible that you may receive one further communication in such instances.
FAQ
Does the Hatori sharpener really work?
Yes! The Hatori Rolling Knife Sharpener is specifically designed for easy, effective sharpening. It provides consistent results by using a rolling motion that’s simple to use but powerful enough to restore dull blades. Thousands of customers have shared positive feedback, reporting noticeably sharper knives after just a few rolls.
I've never sharpened a knife before, is this sharpener easy to use?
Absolutely. We created the Hatori Rolling Knife Sharpener with beginners in mind. You don’t need any prior experience, special tools, or technical skills. Just follow our easy instructions: roll the knife across the sharpener a few times, and you’ll quickly see results. Plus, it’s safer than most other sharpening methods, so even novice users can handle it confidently.
Will it damage my knife over time?
No, the Hatori Rolling Knife Sharpener is designed to be gentle on your blades. Unlike aggressive sharpeners that can wear down your knives, our rolling mechanism smooths and hones the blade edge without removing excessive metal. With regular, proper use, your knives will stay sharper for longer without excessive wear.
I've had bad luck with manual sharpeners in the past, how is this one different?
We get it—many manual sharpeners can be frustrating to use or ineffective. The Hatori Rolling Knife Sharpener is different because of its innovative rolling mechanism, which allows for smooth, easy sharpening that produces real results without excessive effort. It’s designed to make sharpening easy, even if other products have let you down in the past.
What if I'm not satisfied with the product, can I return it?
Your satisfaction is our top priority. We stand behind our product with a risk-free guarantee. If, for any reason, you’re not completely satisfied, simply contact us within the return period, and we’ll be happy to help with a return or exchange.
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