Shipping Policy
At Hatori, we understand the importance of timely and reliable shipping to enhance your shopping experience. Please take a moment to review our shipping policy:
Processing Time
Orders are typically processed and shipped within 1 business day from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may vary. We appreciate your patience during these times.
Shipping Method
We offer a standard shipping option to accommodate your needs. The availability of shipping method may vary depending on your location and the items in your order.
Shipping Rates
We offer free shipping to UK, USA and NL.
Delivery Time
Delivery times vary depending on the destination of your order. Please note that unforeseen circumstances such as weather delays, customs clearance processes or carrier issues may impact delivery times.
Change of Address
If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.
Lost Package Policy
At Hatori, we strive to ensure all orders arrive on time and in perfect condition. However, in rare cases where a package is lost during transit, here’s how we handle it:
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For Customers with Shipping Protection: If you’ve purchased our Shipping Protection, we’ll send you a free replacement for any lost package—no questions asked.
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Without Shipping Protection: If Shipping Protection wasn’t purchased at checkout, the customer assumes responsibility for lost packages. We always recommend selecting Shipping Protection to safeguard your order.
If you believe your package may be lost, please contact our support team at info@hatoriknives.com, and we’ll assist you right away.
Shipping Information
| Country | Shipping Time | Shipping Cost |
|---|---|---|
| United States | 6-8 Business Days | Free Shipping |
| Netherlands | 6-8 Business Days | Free Shipping |
| United Kingdom | 6-8 Business Days | Free Shipping |
FAQ
Does the Hatori sharpener really work?
Yes! The Hatori Rolling Knife Sharpener is specifically designed for easy, effective sharpening. It provides consistent results by using a rolling motion that’s simple to use but powerful enough to restore dull blades. Thousands of customers have shared positive feedback, reporting noticeably sharper knives after just a few rolls.
I've never sharpened a knife before, is this sharpener easy to use?
Absolutely. We created the Hatori Rolling Knife Sharpener with beginners in mind. You don’t need any prior experience, special tools, or technical skills. Just follow our easy instructions: roll the knife across the sharpener a few times, and you’ll quickly see results. Plus, it’s safer than most other sharpening methods, so even novice users can handle it confidently.
Will it damage my knife over time?
No, the Hatori Rolling Knife Sharpener is designed to be gentle on your blades. Unlike aggressive sharpeners that can wear down your knives, our rolling mechanism smooths and hones the blade edge without removing excessive metal. With regular, proper use, your knives will stay sharper for longer without excessive wear.
I've had bad luck with manual sharpeners in the past, how is this one different?
We get it—many manual sharpeners can be frustrating to use or ineffective. The Hatori Rolling Knife Sharpener is different because of its innovative rolling mechanism, which allows for smooth, easy sharpening that produces real results without excessive effort. It’s designed to make sharpening easy, even if other products have let you down in the past.
What if I'm not satisfied with the product, can I return it?
Your satisfaction is our top priority. We stand behind our product with a risk-free guarantee. If, for any reason, you’re not completely satisfied, simply contact us within the return period, and we’ll be happy to help with a return or exchange.
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